At Shopcorn.in, we strive to provide our customers and vendors with the best possible support. This support policy outlines how we provide support and what customers and vendors can expect from our support team.

1. Channels of Support We provide support through various channels, including but not limited to:

• Email support: Customers and vendors can contact us via email at [email protected]. We aim to respond to all emails within 24 hours.
• Phone support: Customers and vendors can contact us via phone at +91-958 229 3222. Our phone support is available from Monday to Friday, 9 AM to 6 PM IST.
• Live chat support: Customers and vendors can contact us via live chat on our website or mobile application. Our live chat support is available from Monday to Friday, 9 AM to 6 PM IST.

2. Types of Support We provide different types of support depending on the customer or vendor's needs. These types of support include but are not limited to:

• Technical support: Our technical support team can assist customers and vendors with any technical issues they may encounter on our platform.
• Order support: Our order support team can assist customers and vendors with any issues related to their orders, such as tracking information or returns.
• General support: Our general support team can assist customers and vendors with any other questions or concerns they may have about our platform or services.

3. Response Times We aim to respond to all support inquiries as quickly as possible. Our response times may vary depending on the channel of support and the complexity of the issue. However, we strive to respond to all support inquiries within 24 hours.

4. Escalation Process If a customer or vendor is not satisfied with the support they have received, they can escalate the issue to a higher level of support. Our escalation process is as follows:

• Tier 1 support: Our first level of support will attempt to resolve the issue. If they are unable to resolve the issue, they will escalate it to Tier 2 support.
• Tier 2 support: Our second level of support will review the issue and attempt to resolve it. If they are unable to resolve the issue, they will escalate it to Tier 3 support.
• Tier 3 support: Our highest level of support will review the issue and attempt to resolve it. Their decision is final.

5. Support Availability Our support team is available from Monday to Friday, 9 AM to 6 PM IST. We are closed on weekends and public holidays. However, customers and vendors can still contact us via email, and we will respond as soon as possible.

If you have any questions or concerns about our support policy, please contact us at [email protected] or via phone at +91-958 229 3222.