Refund policy


Cancellation Policy

DIVDOT TECHNOLOGY PVT LTD believes in helping its customers as far as possible, and has, therefore, a liberal cancellation policy. Under this policy:


  • Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the operational team and Operations team has initiated the process of assignment. Cancellation and refund of fees or charges will be strictly governed by the Company Refund Policy of the company informed and declared from time to time.


  • There is no cancellation of orders placed under the same day delivery category.


  • No cancellations are entertained for those products/services that the DIVDOT TECHNOLOGY PVT. LTD marketing team has obtained on special discounts and offers on occasions like New Year, Pongal, Diwali, Independence Day, Foundation Day etc. These are limited occasion offers and therefore cancellations are not possible.


Refund Policy

When you buy our products/services, your purchase is covered by our 7 days money back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund, subject to deductions for legal documents or services provided. To request a refund under this guarantee, you must contact us within the first 7 days of your payment. Just send an email to [email protected]. We'll gladly refund you 100% of your fees within 24-72 hours of your refund request.


Privacy Policy

This privacy policy sets out how DIVDOT TECHNOLOGY PVT.LTD uses and protects any information that you provide to DIVDOT TECHNOLOGY PVT.LTD when you use this website.


DIVDOT TECHNOLOGY PVT LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


DIVDOT TECHNOLOGY PVT LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is revised and effective from 02/02/2018.

What we collect: We may collect the following information

  • Name and Job title
  • Contact Information including email address & phone number
  • Demographic Information such as City, postcode, preferences, and interests
  • Other Information relevant to service inquiry, customer surveys and/or offers


What we do with the information we gather

We require this information to understand your needs and provide you with the best service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for feedback, market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Return/Replacement criteria


Items which can be returned*

  • Item is physically damaged/defective
  • Varies from the description
  • Wrong item delivered
  • Wrong color
  • Wrong style
  • Wrong size
  • Wrong quantity
  • Missing parts/accessories

All Items except:

  • Two-wheelers, Four-wheelers and Commercial Vehicles
  • Dissatisfied with the item

All Items except:

  • Electronics
  • ShopCorn Gift Voucher
  • Baby Care
  • Perfumes & fragrances
  • Binoculars & Telescopes
  • Camera Lenses & Accessories
  • Precious jewelry
  • Consumables
  • Pet food
  • Two-wheelers, Four-wheelers and Commercial Vehicles
  • Car care & fresheners
  • Cartridges & Toners
  • Customized items
  • Digital Entertainment
  • Electronic smartwatches
  • Furniture
  • Gaming
  • Handkerchiefs
  • Health, wellness & medicine
  • Innerwear & sleepwear
  • Kitchen Appliances
  • Laptop Bags & Sleeves
  • Movies & Music
  • Musical Instruments
  • Nutrition & supplements
  • Office Equipment
  • Online Education
  • Socks
  • Tires & Alloys


What are the conditions for Refund/Replacement?

*Terms & conditions


Electronic items: Upon receipt of your return request, we will arrange for a quality check to examine the complaint of the product being faulty/defective. Upon successful validation of the complaint, we will process your request for return/replacement with regard to the faulty/defective electronic item(s). The returns/replacements will be accepted for only those items which are found to be faulty/defective.

For certain types of defects reported, we may require a document from the brand/OEM's service center confirming that the delivered item was defective.

Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The courier will not accept your item in absence of these. Items with locks/passwords should be returned unlocked/disabled.

Some items are bound by the brand's specific policies regarding repair, exchange, and returns. These policies will be binding on the customer.

Replacements will depend on the availability of the item. In case the replacement item is out of stock, we will refund your amount.

Refund or replacement will be initiated once we receive your item and pass it through the necessary quality checks.

Automobiles (two-wheelers, four-wheelers, and commercial vehicles) cannot be canceled or returned.

ShopCorn Gift Vouchers are not returnable or refundable for cash.

The following items are non-refundable and non-replaceable: Mobiles Insurance & Warranty, Vitamins & Minerals, Proteins & Sports Nutrition, Books, Paints, Cement, Ayurveda & Organic Products, Family Nutrition, Pharmacy Products, Health & Safety Utilities, Hospital & Medical Equipment, Alternative Health Therapies, E-Cigarette & E-Shisha, Sexual Wellness, Respiratory Care, [email protected] & Rehabilitation, Beauty & Personal Care, World Food/Indian Food, Household Essentials, Fragrances, Precious Jewellery, Lingerie Accessories, Software, Gaming Title, DTH Services, Gift cards, Janitor Supplies, Oil & Additives, Car Care & Fresheners, Pet Supplies, Gift Sets, Perfume, Deodorants, Innerwear, Socks, Educational Devices, Extended Warranty & Insurance, Diapers, Gaming Consoles, Cartridges & Toners, Memory Cards, Graphic card, Processor, RAM, Motherboard.

Items sold assets/combos cannot be exchanged or returned individually.

The following items are only eligible for Replacement: Mobile Phones, Tablets, Wearable’s and Smart watches, Power banks, Camera Lenses, Camcorders, Digital Cameras, DSLRs, Laptop Batteries, Internal Hard drives, Computer Components, Cartridges and Toners, External Hard Disks, Movies, Music, TV Shows, Extended Warranty, Projectors, Tyres & Alloys, Bean Bags, Shelves, Home Security, Headphones & Earphones, Iron, Personal Care Appliances, Printers & Scanners, Air Conditioner, Air Conditioners Portable AC, Air Conditioners Split AC, Air Conditioners Window AC, Air Conditioners Tower AC, Air Conditioners Cassette AC, Air Conditioners Cube AC, Binoculars & Telescopes, Laptops, Monitors, Televisions, Home Theatre Systems, Air Coolers, Refrigerator, Washing Machines & Dryers, Outdoor Utility Appliances, Bicycles & Accessories, Sanitary ware, Note Counters & Paper Shredders, Labeling & Stamping Machine, Laminators & Binders, POS Equipment, Refrigerator, Washing Machines & Dryers, Microwave Ovens & OTGs, Vacuum Cleaners, Gaming Consoles, Air Purifiers & Humidifiers, Memory Cards, Inverters & Stabilizers, Geysers & Heating appliances, Fans, Data Cards, Desktops, Keyboard, Routers & Modems, Webcams, Gaming Accessories, Computer Speakers, Headsets with Mic, MP3 & Media Players, Portable Audio Players, Speakers, Stereo Components, Video Players, Chimneys & Hoods, Gas Stoves & Hobs, Weight Management, Weighing Scales & Daily Needs, Massager & Pain Relief, BP & Heart Rate Monitors, Health Monitors & Devices, Contact Lenses, Roti maker & Snack maker.

Mobile phones should be returned in their original brand package with all accessories intact and CDs/DVDs, precious jewelry which should be returned in tamper-proof packaging only.

Refurbished and unboxed items can only be returned and not replaced.


In case the replacement item is out of stock, we will refund your amount.

Items with locks/passwords should be returned unlocked/disabled.

What mode of payment will be used for a refund?

We will initiate the refund to the following modes once your item is received by us or the seller:

Payment mode

Refund mode options

Credit card/ Debit card/ Prepaid Payment Instrument

Credit card/ Debit card/ Prepaid Payment Instrument

Bank Account through net banking

Bank account through net banking

Cash on Delivery*

NEFT to Bank account

Gift card/ Gift voucher

Gift card/ Gift voucher


• We may request for information/documents to verify your credentials before initiating the refund.

• If the payment mode has expired or is no longer valid, we will refund you one of the modes mentioned above.